Six years ago I walked into mission control at work just like every other day, stopping by to check if there were any large technical issues that needed resolving. Dave was staring at the bank of televisions above the rows of 20 monitors that kept track of the call centers we actively watch all the time.
Normally one screen would be the weather channel, the other a news feed, and the other an alarm panel with rows and rows of Automated Call Distributor (ACD) switch status’ on them, red, green, yellow. This morning two of the screens were showing the same thing — a smoking tower etched against blue sky with smoke streaming. I asked Dave what was up — he said “Some idiot just flew a plane into a building.” Continue reading “September Morn”
